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MOVE-IN / MOVE-OUT LIVING IN RESIDENCE TERMINATION & CANCELLATION OTHER
APPLICATION / ACCEPTANCE PROCESS 1. How do I apply for Residence? Applying for the Academic Year Applying for Winter or Summer Semester If you do not wish to complete your application online, paper copies can be requested from the Residence. 2. What is the $500.00 deposit used for? A security deposit of $250.00 is required with all applications for Residence. Upon acceptance an additional $250.00 deposit will be required with your Residence Fees which will be added to your initial $250.00 deposit for a total of a $500.00 damage deposit. Once you have moved into Residence, your security deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a room inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us, once you have moved out we will compare your room inspection form to the current state of your room. Payment for your security deposit can be made by Visa, Mastercard, certified cheque, or bank draft. Cash or interact can be made in person at the Residence. 3. When will I find out if I have been accepted into Residence? Academic Year Acceptance Winter & Summer Semester Acceptance 4. What is included in the acceptance email? In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions which will help you to select a roommate. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records. If you do not wish to complete your acceptance online, paper copies of the acceptance forms can be requested from the Residence. 5. What if I cannot make the payment options as outlined? If you are unable to meet the payment options as outlined please contact one of the Residence Managers to set up a Payment Plan. 6. What are Primary and Secondary Contacts? It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role. 7. When do I have to complete my acceptance information? You are required to complete your acceptance information by the following dates:
If you are not completing your acceptance information online the same deadlines are applicable. 8. I have a medical concern and require special consideration in the room assignment process. What should I do? Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus. If you are not completing your acceptance information online, please download and complete a Request for Special Consideration Form to provide us with more information about how we can support your success in Residence. MOVE-IN / MOVE-OUT 9. When can I move-into Residence? The official move-in date(s) for Residence are as follows.
10. Can I move in early or move out late? You may move-in early or move-out late however there are specific dates and fees that apply.
If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly LIVING IN RESIDENCE 11. How is my roommate selected? Everyone who is accepted into Residence must fill in "Profile Questions" which is available when completing the acceptance process online. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best results possible. Students are then given the opportunity to browse roommates online, send messages to potential roommates, and accept roommates. If a student does not want to select their own roommate, the Residence will select a roommate for you based on your answers to the "Profile Questions". You may request to live with your friends while in Residence, as long as you have both been accepted and you both request to live with each other. Please note that there are no co-ed suites available. If you are not completing your acceptances details online, the Residence will pair students together. 12. When do I find out who my roommate is? Academic Year Winter or Summer Semesters 13. When do I find out what room I am in? You will find out who your roommate is, we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival. 14. Am I required to purchase a meal plan? Students living in the Mohawk College Residence for the 2013-2014 Academic Year are required to purchase a meal plan. In addition to all of the on campus food provider options, there will be an additional food provider option in the Residence. For questions concerns the meal plan including cancellation policy, please contact Karen Bellinger, General Manager of Food Services karen.bellinger@compass-canada.com. 15. Are housekeeping services offered? Yes they are! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongings and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student's responsibility to clean. The Residence has vacuums available at the front desk for your use. 16. What if something breaks in my room? If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter you room between the hours of 8:00 AM to 4:30PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable. 17. When is the front desk open? The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime you have some. Please stop down and get to know our Customer Service Representative during your first few weeks here at Residence. 18. Are family or co-ed accommodations available? The Residence does not offer any family or co-ed accommodations. 19. Is parking available for Residents? The designated parking area for Residents is parking lot P15 located directly beside the Residence. Residents must purchase a P15 parking pass from the Mohawk College Parking Office. 20. What kind of security is in place? The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week. 21. Can I bring additional cooking devices? All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member. 22. How will I know what is going on in the Residence? Your Resident Advisor's (RA's) are always organizing events that are educational as well as events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let your RA know what type of activities you would like to see in Residence. 23. What if it gets really loud in Residence while I'm sleeping or studying? If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well. TERMINATION & CANCELLATION 24. What happens if I decide not to come to Residence? If you decide to cancel your Residence application you must submit a Cancellation/Withdrawal Request Form. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. Please refer to the cancellation policy located here: Termination and Cancellation Policy 25. If I cancel my Residence application will I receive my money back? Please refer to the cancellation policy located here: Termination and Cancellation Policy OTHER26. Can I visit the Residence? We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families. 27. Can I stay in Residence over the winter break? Residents can apply at the front desk to stay during the Winter Break. You must submit your application prior to December 1, 2013 if you plng for either part of or the entire break. There in an additional charge of $200.00 to stay over this time or $30.00 per day.
28. How do I get an Income Tax receipt? The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TG, T1 General 2012 - ON-BEN Application for the 2013 Ontario Trillium Benefit and the Ontario Senior Homeowners' Property Tax Grant. For this reason, the Residence does not issue tax receipts for Residence fees. |
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