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FAQS

FREQUENTLY ASKED QUESTIONS

Click on a question to learn more

APPLICATION / ACCEPTANCE PROCESS
1. How do I apply for Residence?
2. What is the $500.00 deposit used for?
3. When will I find out if I have been accepted into Residence?
4. What is included in the acceptance email?
5. What if I cannot make the payment options as outlined?
6. What are Primary and Secondary Contacts?
7. When do I have to complete my acceptance information?
8. I have a medical concern and require special consideration in the room assignment process. What should I do?

MOVE-IN / MOVE-OUT
9. When can I move-into Residence?
10. Can I move in early or move out late?

LIVING IN RESIDENCE
11. How is my roommate selected?
12. When do I find out who my roommate is?
13. When do I find out what room I am in?
14. Am I required to purchase a meal plan?
15. What if I have dietary concerns or a medically-restricted diet?
16. Is housekeeping services offered?
17. What if something breaks in my room?
18. When is the front desk open?
19. Are co-ed or family accommodations available?
20. Is parking available for Residents?
21. What kind of security is in place?
22. Can I bring additional cooking devices?
23. How will I know what is going on in the Residence?
24. What if it gets really loud in Residence while I'm sleeping or studying?

TERMINATION & CANCELLATION
25. What happens if I decide not to come to Residence?
26. If I cancel my Residence application will I receive my money back?
27. What happens to my meal plan if I cancel?

OTHER
28. Can I visit the Residence?
29. Can I stay in Residence over the winter break?
30. How do I get an Income Tax receipt?

APPLICATION / ACCEPTANCE PROCESS

1. How do I apply for Residence?

Applying for the Academic Year
You can apply for Residence by filling out the online application. Applications will be accepted on a first come, first serve basis starting February 15. Please note: When you apply for Residence you are required to pay a $250.00 deposit.

Applying for Winter or Summer Semester
You can apply for Residence by filling out the online application. Applications will be accepted at any time on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $250.00 deposit.

If you do not wish to complete your application online, paper copies can be requested from the Residence.

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2. What is the $500.00 deposit used for?

A security deposit of $250.00 is required with all applications for Residence. Upon acceptance an additional $250.00 deposit will be required with your Residence Fees which will be added to your initial $250.00 deposit for a total of a $500.00 damage deposit. Once you have moved into Residence, your security deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a room inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us, once you have moved out we will compare your room inspection form to the current state of your room. Payment for your security deposit can be made by Online Debit, Visa, Mastercard, certified cheque, or bank draft. Cash or interact can be made in person at the Residence.

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3. When will I find out if I have been accepted into Residence?

Academic Year Acceptance
Acceptance emails will be sent out on a first-come, first-serve basis starting in April. If the Residence is over subscribed, you will receive a wait list notification.

Winter & Summer Semester Acceptance
Acceptance emails will be sent out on a first-come, first-serve basis dependent upon availability during the Winter and Summer Semesters.

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4. What is included in the acceptance email?

In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions which will help you to select a roommate. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records.

If you do not wish to complete your acceptance online, paper copies of the acceptance forms can be requested from the Residence.

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5. What if I cannot make the payment options as outlined?

If you are unable to meet the payment options as outlined please contact one of the Residence Managers to set up a Payment Plan. You must contact a manager on or before July 15th to be considered for a payment plan. NOTE: Mohawk College Residence does not accept promissory notes from students who are planning to use the proceeds of their OSAP loan to pay their Residence fees. You must make the necessary arrangements to submit your Residence fees prior to the due dates below.

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6. What are Primary and Secondary Contacts?

It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.

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7. When do I have to complete my acceptance information?

You are required to complete your acceptance information by the following dates:

Summer Semester 2014 Acceptance Deadline: April 15, 2014
Academic Year 2014-2015 Acceptance Deadline: June 15, 2014
Winter Semester 2015 Acceptance Deadline: December 1, 2014

If you are not completing your acceptance information online the same deadlines are applicable.

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8. I have a medical concern and require special consideration in the room assignment process. What should I do?

Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus.

If you are not completing your acceptance information online, please contact the Residence directly for the "Request for Special Consideration Form" to provide us with more information about how we can support your success in Residence.

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MOVE-IN / MOVE-OUT

9. When can I move-into Residence?

The official move-in date(s) for Residence are as follows.

TERMS Start
("Move-In Day")
End
("Move-Out Day")
Summer Semester 2014 May 4, 2014 August 17, 2014
Academic Year 2014-2015 August 31, 2014 April 18, 2015
Winter Semester 2015 January 4, 2015 April 18, 2015

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10. Can I move in early or move out late?

You may move-in early or move-out late however there are specific dates and fees that apply.

EXTENDED TERMS Start
("Early Move-In Days")
End
("Late Move-Out Days")
Fees
Summer Semester 2014 N/A August 18 - 22, 2014 $30.00/day
Academic Year 2014-2015 August 24, 2014 April 19 - 25, 2015 Early Move-In: $200.00 Flat Rate
Late Move-Out: $30.00/day
Winter Semester 2015 N/A April 19 - 25, 2015 $30.00/day

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly 

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LIVING IN RESIDENCE

11. How is my roommate selected?

Everyone who is accepted into Residence must fill in "Profile Questions" which are available when completing the acceptance process online. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best results possible. Students are then given the opportunity to browse roommates online, send messages to potential roommates, and accept roommates. If a student does not want to select their own roommate, the Residence will select a roommate for you based on your answers to the "Profile Questions". You may request to live with your friends while in Residence, as long as you have both been accepted and you both request to live with each other. Please note that there are no co-ed suites available.

If you are not completing your acceptances details online, the Residence will pair students together.

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12. When do I find out who my roommate is?

Academic Year
At the beginning of August we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.

Winter or Summer Semesters
Prior to moving in we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate(s) in order to get to know them better.

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13. When do I find out what room I am in?

You will find out who your roommate is, we do not give out your room number prior to your arrival.  The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room.  This information will be given to you upon your arrival.

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14. Am I required to purchase a meal plan?

Students living in the Mohawk College Residence for the 2014-2015 Academic Year are required to purchase a meal plan. Students attending the Fennell, Stoney Creek and Brantford campuses are required to purchase a $2500 meal plan ($2000 non-taxable, $500 taxable). Students who are attending the IAHS campus are required to purchase a discounted meal plan $1600 ($1300 non-taxable, $300 taxable) to take into consideration the One Card is not currently accepted at this campus. For a list of on and off campus food outlets please visit One Card Locations.

The Mandatory Residence Meal Plan is non-refundable and must be used entirely by the last day of the school year in April. Meal plan dollars do not roll over into the next school year. However, if you leave Residence and withdraw from Mohawk College during the school year, you will receive a prorated reimbursement of your meal plan, calculated on a daily basis, for the time you were assigned a room in residence. Meal plans will not be refunded if you are still a registered student living off campus. The Mandatory Meal Plan is designed to support students who are away from home, usually for the first time. The meal plan eliminates the need to shop for, prepare, and clean up after meals, allowing students to focus their time on studying, making friends and becoming a part of the Mohawk College community.

In addition to all of the on campus food provider options, there is an additional food outlet located directly in the Residence called Mo’s Reztaurant. For a list of all on campus meal plan food options please visit the Map of Meal Plan Food Locations. For additional information regarding the meal plan including cancellation policy visit Meal Plan Terms & Conditions.

For general questions about the meal plan, please contact Shanna Maher, Residence General Manager at smaher@mohawkrez.ca.

15. What if I have dietary concerns or a medically-restricted diet?

Chartwells Food Service will provide nutritionally balanced meals for medically prescribed diets whenever possible. Sometimes, however, there are prescribed diets that are beyond the scope of Food Services staff to provide. It may be difficult to find ingredients for such diets, the workload to prepare some complex diets might be excessive, or it may not be possible to ensure that there is no cross contamination with other foods.

When Chartwells Food Services is not confident that it will be able to provide the required diets in an acceptable manner, the student may be encouraged to live in off campus accommodations. Special cases of this nature will be dealt with in consultation with the student, Manager of Food Service and the Executive Director of Business Development and Retail.

Students with specific nutrition concerns or medically-restricted diets should meet with the registered dietitian, to review options for meal plan accommodations. To arrange a meeting with the registered dietician, please contact Bruno Pereira, Manager of Food Service at Bruno.Pereira@compass-canada.com. While Chartwells makes every effort to alert customers of items containing nuts on signage, it is the responsibility of customers with food allergies or other nutrition concerns to make the final judgement on whether or not to question the selected food. Nutritional ingredients are on hand for all recipes and food options. For questions about ingredients, please contact a food service staff member at any time or contact Bruno Pereira, Manager of Food Service at Bruno.Pereira@compass-canada.com.

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16. Are housekeeping services offered?

Yes they are! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongings and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student's responsibility to clean. The Residence has vacuums available at the front desk for your use.

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17. What if something breaks in my room?

If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter you room between the hours of 8:00 AM to 4:30PM to repair the damages you have requested. This request may take a few days to get to so we ask you be patient.  If it is an emergency we ask that you alert our staff to the situation.  Please note that any damage to the suite that has occurred at the fault of the resident will be billable.

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18. When is the front desk open?

The Residence front desk is open 24 hours a day 7 days a week.  We are available for questions, comments and/or concerns at anytime you have some.  Please stop down and get to know our Residence Services Representative during your first few weeks here at Residence.

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19. Are family or co-ed accommodations available?

The Residence does not offer any family or co-ed accommodations.

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20. Is parking available for Residents?

The designated parking area for Residents is parking lot P15 located directly beside the Residence. Residents must purchase a P15 parking pass from the Mohawk College Parking Office.

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21. What kind of security is in place?

The Residence offers great security from the moment you pass through the controlled access main entrance, until you slide your electronic card into your suite door. Video cameras are located in all common areas, hallways and entrances. The front desk is also staffed 24 hours a day 7 days a week.

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22. Can I bring additional cooking devices?

All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.

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23. How will I know what is going on in the Residence?

Your Resident Advisors (RA's) are always organizing events that are educational and events that are strictly for fun. These events allow you to meet people in your new community. Check out bulletin boards located on each floor throughout the building, attend floor meetings, and let your RA know what type of activities you would like to see in Residence.

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24. What if it gets really loud in Residence while I'm sleeping or studying?

If you are disturbed at anytime of the day or night, before contacting the front desk, please try to talk to the resident(s) who is/are causing the disturbance first. Get to know your neighbours and build a respectful community. If the disturbance continues notify the front desk and a manager or RA will help you reach an acceptable volume by speaking to the resident(s). At the same time, remember to be reasonable with the level of volume you produce as well.

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TERMINATION & CANCELLATION

25. What happens if I decide not to come to Residence?

If you decide to cancel your Residence application you must submit a Cancellation/Withdrawal Request Form. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. Please refer to the cancellation policy located here: Termination and Cancellation Policy.

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26. If I cancel my Residence application will I receive my money back?

Please refer to the cancellation policy located here: Termination and Cancellation Policy

27. What happens to my meal plan if I cancel?

If you cancel Residence before you move in, your mandatory residence meal plan will be refunded in full. Once you move into Residence, the Mandatory Residence Meal Plan are non-refundable and must be used entirely by the last day of the school year in April. Meal plan dollars do not roll over into the next school year. However, if you leave Residence and withdraw from Mohawk College during the school year, you will receive a prorated reimbursement of your meal plan, calculated on a daily basis, for the time you were assigned a room in residence, less a $25 administration fee. Meal plans will not be refunded if you are still a registered student living off campus. For the Residence Meal Plan Cancellation policy see the Meal Plan Terms & Conditions.

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OTHER

28. Can I visit the Residence?

We would be happy to have you visit the Residence. Stay overnight and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families.

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29. Can I stay in Residence over the winter break?

Residents can apply to stay during Winter Break at the front desk. You must submit your application prior to December 1, 2014 if you would like to stay for either part of or for the entire break. There is an additional charge of $200.00 to stay over this time or $30.00/day.

WINTER BREAK Start End Winter Break Fee
Academic Year 2014-2015 December 14, 2014 January 4, 2015 (inclusive) $200.00 or $30.00/day

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30. How do I get an Income Tax receipt?

The Residence is a "designated Residence" for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TG, T1 General 2012 - ON-BEN Application for the 2014 Ontario Trillium Benefit and the Ontario Senior Homeowners' Property Tax Grant. For this reason, the Residence does not issue tax receipts for Residence fees.

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Professionally Managed by Campus Living Centres